Frequently Asked Questions
Everything you need to know about shopping with Kuvera.
What is the standard shipping time for Kuvera orders?
We typically process orders within 1-2 business days. Standard shipping takes 3-7 business days depending on your location, while express options are available at checkout.
What is your return and exchange policy?
We offer a 30-day return policy on all unworn items with original tags attached. You can initiate a return or exchange through our online portal for a full refund or store credit.
How do I ensure I choose the correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Are your materials sustainably sourced?
Kuvera is committed to ethical fashion. We source high-quality fabrics from certified suppliers and prioritize eco-friendly materials like organic cotton and recycled polyester whenever possible.
Can I track my order once it has been shipped?
Yes, once your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.